Returns and claims

Liquidation is sold as-is

Goods are wholesale liquidation, sold as-is. We do not accept returns because an item did not sell as well as you hoped, or because you changed your mind after loading.

What we do stand behind is that you receive what your confirmed order says you receive.

You have 2 days from receipt to report a problem

The claims window is two days, starting when the inventory is received into your warehouse. Count and inspect the container as it is unloaded, and tell your sales representative in writing inside those two days, before the goods are moved on or resold.

Once the window closes we can no longer establish whether a shortage happened in our building, in transit or in yours, so we cannot work a claim raised after it.

• Your order or PO number.
• Photographs of the goods and of the container seal.
• The specific SKUs and quantities affected.

How we resolve a claim

Your representative works the claim with our warehouse, which has a pick and audit record for every pallet that leaves the building. Where the record shows we shipped wrong, we make it right — usually as a credit against your next order, or a replacement on the next container.

Transit damage

Damage that happened in transit is a freight claim, not a warehouse claim. Note it on the delivery paperwork at the time of receipt and tell your representative — without that notation the carrier will refuse the claim.

Talk to us first

Every claim starts with your sales representative. If you do not know who that is, write to hello@riverocommerce.com.